Is STX experiencing any shipping delays due to the coronavirus?

Due to the challenges our country and company are experiencing due to the coronavirus, shipping will be delayed 5-7 business days for all field hockey equipment orders, including sticks, protective and accessories. Please sign up for our newsletter for future updates and product availability. Currently there is no impact on shipping times for lacrosse or ice hockey equipment orders.

How do I contact STX?

Feel free to give us a call toll-free at 1.888.STX.STX4 (1.888.789.7894) between 9:30 a.m. – 4 p.m. ET Monday – Friday or email us at customer_service@stx.com.

What is the STX warranty policy?

The fastest way to get a replacement is to contact the dealer whom you purchased the product. Should they not be able to assist you, we are here to help. For additional information, please visit the Legal section of the website for our full warranty policies.

Do I need an RA number for a warranty claim?

RA numbers are required for warranty claims on certain items. Please click hereto view all our warranty policies.

What items can be returned?

  • Items purchased from STX.com

  • Within 30 days from the date of purchase

  • In unused and resellable condition

  • In the original packaging with all the tags intact

How do I return an item I purchased from you?

To return an item that meets the requirements stated above please visit our returns center by clicking here.

I just placed an order, can I change or cancel it?

To get your order to you as quickly as possible, we automatically transmit orders to our fulfillment warehouses immediately after they are placed and then begin processing them right away. Unfortunately this means we cannot make changes or cancel your order after its been placed. If you need to return an order please visit our returns center.

I have a question about a specific product. Whom should I contact?

For answers to specific product questions, please contact us via email with as much information as you can provide at customer_service@stx.com or give us a call at 1.888.789.7894 between 9 a.m.– 4 p.m. ET Monday – Friday.

What if I can't find my receipt?

If you made a purchase on STX.com and cannot find your receipt, please contact the STX Customer Service team at customer_service@stx.com or give us a call at 1.888.789.7894 between 9:00 a.m.– 5 p.m. ET Monday – Friday and we can assist you in finding your order information.

If you purchased your product from a retailer please contact them directly for this information.

How do I open an STX retail account?

If you are interested in becoming an STX retailer, please submit a request to customer_service@stx.com along with official reseller information. STX reserves the right to maintain strict guidelines and policies related to the distribution and resale of its products.

Where do I send a product idea?

STX does not actively solicit product ideas from outside our company. The issues from doing so can be complicated, including patent rights. We have in the past received product ideas through customer_service@stx.com when the originator has waived any rights to claim ownership later. Remember, we do this stuff for a living!

Does STX make charitable donations?

STX is deeply committed to giving back to the community, especially where there are special needs. If you have a charitable request, please address it, along with confirmation of your non-profit status and a formal written proposal to: Charitable Request Coordinator STX 1500 Bush Street Baltimore, MD 21230